FAQ about Interpreting Services

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How long in advance should I book an interpreting service?
TVcN offers both immediate interpreting services (an interpreter on the phone within two minutes without advance booking) and interpreting services based on a reservation. For most interpreter/language combinations, we have enough interpreters in our files.

The rate of success of an immediate intermediation is over 90%. Technically, it is possible to book an interpreter up to one hour before the planned start of the interpreting service. However, it is more practical to make a reservation several working days before the start of the planned conversation, in order to reduce the risk of interpreters not being available.

In which languages can I book an interpreter?
TVcN acts as an intermediary for over 130 different languages. The languages in which TVcN provides the most interpreting services are Arabic, Mandarin Chinese, Turkish, French, Somali and Russian. But also for languages that are less known, such as Swahili, Hausa, Twi, Hindi or Papiamento, you have come to the right place.

Do I need special equipment for a phone interpreting service?
A conversation with an interpreter over the phone will proceed best if you use a quality speakerphone. If you use the speakerphone, everything will be audible for both the interpreter and all other persons participating in the conversation. We recommend you to check whether the device works and to check the quality of the connection prior to the conversation.

Can I make an appointment with an interpreter at a client's home for a home visit?
Yes, that is possible. The interpreter will then come to the address which you gave.

Is it possible to request a sworn interpreter?
No, there are no sworn interpreters. Interpreters may be sworn in for a single service, for example a specific court hearing or a specific interrogation at the police station. Translators of written documents, however, can be sworn in permanently. They request the court to be sworn in. This means that the translator is legally responsible for the content of the translation. If so required, TVcN has sworn translators at its disposal.